PokeMania Shipping Policy
 

Thank you for shopping at PokeMania! We strive to ensure your Pokémon cards reach you safely and on time. Please review our shipping policy below for details on how we handle orders and deliveries.

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1. Shipping Destinations

We currently ship to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not offer international shipping at this time.

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2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment is confirmed. During peak seasons or promotions, processing times may be slightly longer. You will receive a confirmation email once your order has been dispatched.

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3. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping (Royal Mail 2nd Class):

  • Estimated delivery time: 2-3 business days after dispatch.

  • Cost: [Insert cost or "Free Shipping" if applicable].

• Tracked Shipping (Royal Mail 1st Class or Courier Service):

  • Estimated delivery time: 1-2 business days after dispatch.

  • Cost: £6.99.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, such as postal strikes or extreme weather conditions.

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4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the shipping method selected. Free shipping may be available for orders over a certain amount. Check our website for current promotions.

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5. Order Tracking

For orders shipped with a tracking number, you will receive a confirmation email with tracking information once your order has been dispatched. You can use this information to monitor the status of your delivery.

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6. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address or failed delivery attempts), we will contact you to arrange reshipment. Additional shipping fees may apply.

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7. Lost or Damaged Packages

While we take great care to ensure your order is packaged securely, we are not liable for packages lost or damaged during transit. If your order does not arrive or is damaged, please contact us at pokemania@xerxesgroup.co.uk within 14 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and, if necessary, replace your items at no additional cost.

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8. Returns and Refunds

If you are not satisfied with your purchase, please refer to our Returns & Refunds Policy for details on how to return items. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

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9. Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

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• Email: PokeMania@xerxesgroup.co.uk

• Phone: 07760201167

• Address: 1 Garnet Avenue, Great Barr, B43 7RJ, Birmingham
  
  Last Updated: 04/02/2025